Accounts and logins
Untangling who owns what, getting admin back in the business's name, and removing access that should have gone when someone did.
IT consulting
Straight answers about your own systems
Most small businesses do not have an IT problem. They have an accumulation problem: years of tools, accounts and half-finished setups nobody ever stood back and looked at.
Small business IT consulting is having someone look at the whole of your setup, tell you the truth about it, and fix the parts that matter. The accounts, the email, the domain, the devices, the software you pay for and the software you forgot you pay for.
It rarely turns out to be a technology problem. It is almost always that nobody owns the whole picture: each piece was set up by a different person at a different time for a reason nobody wrote down, and the business has been working around the gaps ever since.
The situations we actually get called about
Not a service menu. These are the conversations that repeat.
"We do not know who controls our domain"
The most common one, and the most quietly serious. The domain is your website and your email at the same time. If nobody can get into it, you are one expired card away from both disappearing, and you will find out on a Monday. Establishing control of your own domain is unglamorous and it is usually the first thing we do. See DNS and Cloudflare management.
"The person who set all this up is gone"
Logins unknown, an admin account belonging to somebody's personal address, licences for people who left. This is not a technical failure so much as an ownership one, and it is fixable. It just has to start with an inventory rather than a rebuild.
"We are paying for things and nobody knows what they are"
Subscriptions that renew quietly, tools bought for a project that ended, two products doing the same job because two people each solved the problem. Finding these is not glamorous work and it is frequently the part that pays for the engagement.
"Our email is unreliable and we have stopped trusting it"
Mail going to spam, mail not arriving, staff using personal addresses because the real one is unreliable. Usually authentication rather than provider: see business email going to spam. Sometimes it does mean moving, which is email migration, and sometimes it means the setup was never finished properly in the first place.
"Everything is on someone's laptop"
The files, the records, sometimes the only copy of the thing the business is built on. It presents as a filing habit. It is a business risk. Shared storage is usually already included in what you pay for and nobody ever turned it on: see Google Workspace setup.
"We are starting a business and do not know what we need"
The good version of this conversation, because nothing is broken yet. Getting the domain, the mail and the accounts set up correctly at the start costs a fraction of untangling them in a few years.
What this covers
Microsoft 365 and Workspace
Full tenant administration: Exchange, Teams, SharePoint, OneDrive, users, licences and mailboxes. Both platforms, so the advice is not steered by what we sell.
Domains and DNS
Finding out who controls your domain, getting you back in control of it, and keeping the records that carry your website and your mail correct.
Email that works
Setup, migration, and the authentication records that decide whether anyone believes mail claiming to be from you.
Devices and software
The laptops, phones and applications people actually use, set up so they work and connect to the right things.
Technical cleanup
The half-finished setups, the workarounds, and the things that were meant to be temporary. Sorted out, then kept running.
How we approach it
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Inventory before opinion
What do you actually have, who controls it, and what are you paying for? This nearly always turns up something nobody expected, and it changes what should be done first.
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Sort the dangerous from the annoying
A domain nobody controls is dangerous. A slow laptop is annoying. Both are real, but they do not deserve the same urgency, and treating them the same is how the important thing stays broken.
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Fix ownership first
Admin accounts, domain control and billing in the business's name before anything is built on top. Building on access you do not own is how the next mess starts.
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Remove before you add
The cheapest improvement is usually cancelling something. Fewer tools, properly set up, beat more tools half configured.
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Write down where things live
A plain list of what exists, who owns it and where it is. Boring, and it is the difference between a bad afternoon and a bad month when someone leaves.
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Stay reachable
The value of knowing your setup compounds. When something breaks you get someone who already knows how it fits together, not a queue.
What we will not do
Worth being explicit, because it tells you more about how we work than a list of services would.
- We will not sell you the software we recommend. No commission, no reselling. Accounts stay in your name and billed to you. Advice paid for by the vendor is marketing.
- We do not touch payment systems, checkout or point of sale. Not a service we offer and not one we will improvise. Payments are a line we do not cross.
- We will not recommend a rebuild you do not need. "Keep what you have" is a real answer and one of the more common ones. It is also the answer nobody selling a platform can give you.
- We will not hold your accounts hostage. Your domain, your tenant, your logins. If you stop working with us you keep everything, because it was always yours.
- We will not pretend the mess is your fault. It accumulated because you were running a business rather than administering a network. That is the correct order of priorities.
Who this is for
- Businesses that inherited a setup and have no idea how any of it fits together
- Owners who cannot get into their own domain, admin account or billing
- Anyone paying for software they cannot account for
- New businesses that would rather set it up right than untangle it later
- Businesses whose email or files are unreliable enough that staff have built workarounds
- Anyone who wants a straight answer without a sales process attached to it
When this is not the right fit
- Businesses needing payment systems, checkout or point of sale. We do not do that work and will not pretend to.
- Larger operations needing on-site staff, a helpdesk queue and formal service agreements. That is a genuinely different kind of provider and you would be underserved by us.
- Anyone wanting the cheapest possible fix for a symptom. If the domain is unowned and you want the laptop sped up, we will keep pointing at the domain.
- Businesses whose setup already works and is properly owned. There is nothing here for you, and we would rather say so.
What SolvenceHQ can help with
We are a small team that handles the whole picture: the website your customers see and the email, domains and accounts behind it. That is the point. Nobody has to be told who to ring, because the same people already know how it fits together.
- An honest inventory of what you have, who controls it, and what it costs you
- Account, login and admin ownership put back in the business's name
- Microsoft 365 and O365 tenant administration: Exchange, Teams, SharePoint, OneDrive, users, licences, mailboxes
- Google Workspace setup and email migration, in either direction
- Domains, DNS and Cloudflare configured and back under your control
- Deliverability sorted out: SPF, DKIM and DMARC
- Device, account and software setup and troubleshooting
- Technical cleanup of inherited or half-finished setups
- The website side too: web design, maintenance and measurement
Common questions
What does IT consulting actually mean for a business my size?
Less than the phrase suggests, and more usefully. It means someone who knows how your setup fits together, so when something breaks you get an answer instead of a ticket number, and when you are about to spend money on software you get told whether you need it.
It is not a strategy deck. For most small businesses it is: find out what you actually have, fix what is broken or dangerous, remove what is not earning its place, and write down where things live.
We already have someone who does our IT. Is this a replacement?
Not necessarily, and we will say so if it is not. Plenty of businesses have someone capable handling day-to-day support and just need a specific piece done: a domain untangled, a mail migration planned, a mess inherited from a predecessor sorted out.
If your current arrangement works, keep it. If the problem is that nobody has ever looked at the whole picture, that is a different gap and it is the one we fill.
Do you sell the software you recommend?
No. Accounts stay in your name, billed to you, held by you. We configure and administer them.
This matters more than it sounds. Advice from someone earning a commission on the answer is not advice. It also means the honest recommendation is often "keep what you have", which is not something a reseller can say comfortably.
Can you help with payment systems or point of sale?
No. We do not sell, integrate or support payment systems, checkout, or point of sale. That is a deliberate line: money handling has consequences we are not the right people to own, and pretending otherwise would not serve you.
We will happily help with everything around it: the accounts, the email, the domain, the devices and the website.
We inherited a setup and nobody knows how any of it works. Is that normal?
Extremely. It is one of the most common situations we walk into: the person who set everything up is gone, logins are unknown, the domain renews to a card nobody recognises, and everyone has quietly built workarounds.
It is untangleable. The first step is always an honest inventory rather than a rebuild, because you cannot fix or replace what you have not found yet.
Are you local, or do you work remotely?
Both. Our home base is Dallas-Fort Worth and we work with businesses across the metroplex, and we support clients remotely nationwide. Most of this work, domains, mail, tenants, websites, is done remotely anyway, and it is done the same way wherever you are.
Related services and guides
Google Workspace setup
Business email, files and calendars on your own domain.
Business email migration
Move mailboxes to a new provider without losing mail or downtime.
Cloudflare management
DNS, SSL, caching and protection, configured properly.
Website maintenance
Edits, updates, backups and monitoring so the site keeps working.
Google Analytics setup
Measure what happens on your site, without collecting personal data.
About SolvenceHQ
Who we are and how we work.
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Inherited a mess, or just tired of guessing?
Tell us what is annoying you and what you are paying for that you cannot explain. We will tell you what is worth fixing first.